Delivery and Terms
Most of my furniture is made to order so you can change the size, materials and details. Orders can be placed via the website, or via email.If you would like to order a custom item, please email me with your requirements, and i will get back to you with any questions and a custom invoice.
I usually use woods with a lot of character where there is a lot of natural variation, or reclaimed woods showing signs of wear and character related to use which will be different in each piece. The photographs of the items are designed to give a representation of the item but there is likely to be variation in the actual piece.
This is most notable with resin tables which are made to order and thereofre are not available to view before buying. I can email photographs of individual boards and can match colours to those requested as closely as possible but they remain a very custom item.
Caring for your table
Caring for your table is easy. Each piece is finished with a tough oil based varnish which requires no waxing, polishing, or other regular maintenance.
The finish we use is very durable and will withstand many years of normal use. We highly recommend that you do not expose your tabletop to high heat or prolonged moisture contact, as these will damage the wood. Many types of furniture are susceptible to damage if moved by dragging, especially over a thick carpet. Please use two people to safely move large pieces.
The online shop enables you to purchase securely online through the Paypal gateway. An order is placed when full payment is received (unless otherwise stated), you will be given an estimated lead time at this point which will be updated when we have confirmed delivery times from any outsourced work (steel fabrication etc) or bought in materials. Standard lead times are 6-8 weeks which can be increased for more complex items or during busy periods -I can also accommodate occasional rush orders.
Delivery time and format will be determined by both size and location. For smaller items and those which flat pack, they will be securely packaged and sent via on of our signed for couriers who will need a phone number and will deliver within a specified 9-5 timeframe, timed deliveries are sometimes (but not always) possible at additional cost. Deliveries will be made as soon as possible and although I do try to adhere to the lead times stated, there will be occasions where this is unfortunately not possible and you will be kept informed if this is the case.
Some larger items are delivered ourselves from our workshop just outside Northampton. In this case, there is no additional charge for extra items up to a complete vanload and we will work with you to find a suitable day and time for delivery. Please let us know any parking/access or other delivery issues we need to be aware of.
Refunds and Cancellation
You are able to cancel your contract at any time up to 30 days after the day of delivery. If you wish to cancel your order you must do so in writing by email to firstname.lastname@example.org, where you will receive the return address to return the item to. Please package returns carefully as you are responsible for any damage until it is back with us. Custom size or bespoke items cannot be returned.
I work hard to ensure your goods arrive in a perfect condition. However, if you should find any problem with your order please contact me at email@example.com and we will work with you to resolve the problem. If we make a mistake, we will put it right. If an item is damaged, I will do my utmost to rectify the situation as quickly as possible. If this cannot be done, then a full refund will be given within 14 days of return.
In the case of damaged in transit goods, please provide a photograph of the damaged package within 24 hours so I can utilise my postal insurance and resolve the issue for you as quickly as possible. Any item with damaged packaging for item should be signed for 'damaged' so there is evidence of a problem with the courier straight away.
Personal data is collected only for the purpose of fulfilling your orders for products, order processing and payment clearing, future communication and liaison.Your personal data is kept confidential and is not shared with any third parties except for the purposes of processing credit card transactions, fulfilling orders and delivering packages. All online transactions are processed via PayPal and are covered by their own protection policy.
USE OF WEBSITE/LEGAL TERMS
Intellectual property rights
Frances Bradley is the owner of all intellectual property rights in this site. The Frances Bradley name and logo are subject trademark and the designs and works contained within the site are protected by copyright laws and treaties around the world. The designs are also registered with IPO registration. All such rights are reserved. You are given permission to access this site for your personal use only. Any other use of the site or our site's content is prohibited subject to the restrictions below.
You must not:
(a) republish material from this website (including republication on another website unless authorised by Frances Bradley);
(b) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
If you wish to make any use of material on our site other than that set out above, please contact Frances at firstname.lastname@example.org
Disclaimer and Liability
This site and the materials and products on this site are provided on an "as is" basis without warranties of any kind, whether express or implied.
Whilst we make reasonable efforts to ensure that any information presented on our site is correct, the information on our site is presented without any guarantees, conditions or warranties or any kind and the site is made available to you on an “AS IS” basis. Any content within the site including prices and terms may be subject to revision or termination without notice, please check this page from time to time to be aware of any updates.
Registered Address: Frances Bradley, 18 Smitherway, Bugbrooke, NN73PT, contact number 07810 430 289
These terms and conditions govern your use of our website; by using this website, you accept these terms and conditions in full.